Liam Cullen

Kogan.com Order Confirmation

Critical customer touchpoint for a leading Australian online retailer.

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Kogan.com Order Confirmation

A need to redesign the Kogan.com order confirmation page was realised when we received feedback that orders were sometimes placed with an incorrect shipping address.

Order number is displayed as a light print on the box graphic

Order number is displayed as a light print on the box graphic

As the confirmation page did not display a shipping address, customers would often not realise this error until their items were already with the courier.

Kogan.com vertical banner advertisement

Kogan.com vertical banner advertisement

This redesign offered a great opportunity to improve on the existing design and promote Kogan.com vertical products while providing a better customer experience.